We want every Suth Performance member to feel good about their subscription.
If you signed up by accident, or you are not happy within the first 48 hours of being charged, email us at support@suthperformance.com and we will refund you. No questions.
The free trial protects against accidental charges: you are never billed until day 8, so you have a full week to decide.
How to request a refund
- Email support@suthperformance.com from the email address on your Suth Performance account.
- Include the last 4 digits of the card we charged (Stripe shows those on your receipt).
- Briefly explain the reason. A single sentence is fine.
We reply within 24 hours, Monday to Friday. Refunds land on the original card within 5 to 10 business days, depending on your bank.
The legal bit
Under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, digital services accessed during the cooling-off period waive the statutory right to cancel.
By starting your free trial, you agree to access the service immediately. This means we cannot offer a full refund for time you have already used the service.
The 48-hour accidental-charge refund above is a goodwill policy that goes beyond our legal obligation. We offer it because it is the right thing to do, not because we have to.
When we always refund
- Accidental charges. You meant to cancel during the trial but the charge went through and you have not opened a plan since. Refunded in full.
- Service not as described. The platform failed to deliver what we describe (Week 1, dated plan, weekly recalibration). We fix it; if we cannot, you get a pro-rata refund for the unused portion of the month.
- Payment errors. Double charges, currency conversion errors, or anything attributable to us or to Stripe. Refunded in full.
When we do not refund
- You opened your plan and used the service, then changed your mind mid-month. Cancel anytime, access continues until the end of the billing period.
- You forgot to cancel before day 8 and you have used the service. You keep access until the end of the month.
Chargebacks
If a charge looks wrong, please email us first. We resolve nearly every issue within 24 hours, faster than a chargeback would. Lodging a chargeback without contacting us first may delay your refund and may suspend your account while Stripe investigates.
Contact
Refund queries: support@suthperformance.com.