We want every Suth Performance member to feel good about their subscription.
Suth Performance is operated by [REGISTERED COMPANY NAME TO BE CONFIRMED], a company registered in England and Wales, company number [COMPANIES HOUSE NUMBER TO BE CONFIRMED], registered office [REGISTERED OFFICE ADDRESS TO BE CONFIRMED].
If you signed up by accident, or you are not happy within the first 48 hours of being charged, email us at support@suthperformance.com and we will refund you. No questions.
The free trial protects against accidental charges: you are never billed until day 8, so you have a full week to decide.
How to request a refund
- Email support@suthperformance.com from the email address on your Suth Performance account.
- Include the last 4 digits of the card we charged (Stripe shows those on your receipt).
- Briefly explain the reason. A single sentence is fine.
We reply within 24 hours, Monday to Friday. Refunds land on the original card within 5 to 10 business days, depending on your bank.
The legal bit
Under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, digital services accessed during the cooling-off period waive the statutory right to cancel.
By starting your free trial, you agree to access the service immediately. This means we cannot offer a full refund for time you have already used the service.
The 48-hour accidental-charge refund above is a goodwill policy that goes beyond our legal obligation. We offer it because it is the right thing to do, not because we have to.
When we always refund
- Accidental charges. You meant to cancel during the trial but the charge went through and you have not opened a plan since. Refunded in full.
- Service not as described. The platform failed to deliver what we describe (Week 1, dated plan, weekly recalibration). We fix it; if we cannot, you get a pro-rata refund for the unused portion of the month.
- Payment errors. Double charges, currency conversion errors, or anything attributable to us or to Stripe. Refunded in full.
When we do not refund
- You opened your plan and used the service, then changed your mind mid-month. Cancel anytime, access continues until the end of the billing period.
- You forgot to cancel before day 8 and you have used the service. You keep access until the end of the month.
Chargebacks
If a charge looks wrong, please email us first. We resolve nearly every issue within 24 hours, faster than a chargeback would. Lodging a chargeback without contacting us first may delay your refund and may suspend your account while Stripe investigates.
Contact
Refund queries: support@suthperformance.com.